Automation Workflow for FIDO2/Passkey Lifecycle Management

Manual FIDO2 key and passkey management creates significant operational drag. Helpdesk teams are burdened with provisioning requests, lost-key resets, and de-provisioning delays tied to HR offboarding events. This workflow automates the entire credential lifecycle, triggered by HRIS events in Workday or SAP SuccessFactors. It orchestrates agents to validate user identity, enforce policy (e.g., role-based key type), and interface with FIDO2 server APIs like Keycloak or Azure AD for silent enrollment. The result is a 70-80% reduction in MFA-related support tickets and a faster, more secure migration away from phishable SMS or TOTP codes.

Implementation requires a central orchestrator (e.g., a LangGraph application) to manage state across systems. It ingests HR lifecycle events, checks IAM group membership, and calls FIDO2 server APIs (e.g., HYPR, Duo) for bulk operations. For lost or compromised keys, the workflow integrates with ServiceNow to auto-create and route revocation tickets, then triggers re-enrollment via the MDM. Critical controls include manager approval gates for high-privilege roles, exception handling for legacy systems, and comprehensive audit logs for compliance reporting. This architecture turns a fragmented, manual process into a scalable, policy-driven pipeline.

This workflow automates the repetitive, high-volume helpdesk tasks of provisioning, distributing, and revoking FIDO2 credentials, directly reducing MFA-related support tickets by over 70%. It orchestrates agents to respond to HR lifecycle events from systems like Workday or SAP SuccessFactors, ensuring passkeys are issued to new hires and revoked immediately upon termination. The architecture enforces policy-based enrollment flows, validates user identity, and integrates with IAM platforms like Okta or Azure AD for seamless binding, creating a closed-loop system that shrinks the credential attack surface.

Implementation requires building agentic logic, likely with LangGraph or a custom orchestrator, to handle API integrations, exception routing for lost keys, and the physical logistics of key distribution. Critical controls include manager approval gates for high-privilege roles, real-time dashboards for observability, and immutable audit logs for compliance. The result is a scalable, zero-touch credential management layer that accelerates phishing-resistant authentication adoption while providing full lifecycle governance and dramatic operational cost savings.

This workflow automates the repetitive, high-volume administrative tasks of provisioning and managing FIDO2 security keys or passkeys. It eliminates manual helpdesk tickets for MFA resets, reduces the security risk of stale or compromised credentials, and accelerates the enterprise-wide adoption of phishing-resistant authentication. The operational upside comes from integrating directly with HR-driven lifecycle events in systems like Workday or SAP SuccessFactors, ensuring access rights are perfectly synchronized with employment status, role changes, and contractor timelines.

Implementation begins with a pilot group, integrating the orchestration layer (e.g., LangGraph) with core HR and IAM systems to handle standard joiners. Phase two adds logic for movers, leavers, and contractor offboarding, automating revocation via IAM APIs. The final phase incorporates advanced scenarios: lost key workflows that trigger immediate revocation and re-provisioning, and integration with PAM for privileged account passkeys. Controls include mandatory manager approvals for privileged access, full audit trails in SIEM, and a human-review queue for all policy exceptions routed to ServiceNow.

This workflow automates the repetitive, manual processes of provisioning, managing, and revoking FIDO2 credentials, directly reducing helpdesk ticket volume for MFA resets by over 70%. The operational upside comes from integrating passkey lifecycle events—joiner, mover, leaver, lost device—directly with HR systems like Workday or SAP SuccessFactors. Orchestration agents interpret these triggers, enforce policy (e.g., role-based key type), and execute actions via APIs in your IAM platform (Okta, Azure AD) and hardware security module (HSM) services, ensuring cryptographic keys are bound to the correct user identity from day one.

Implementation requires building the orchestration engine, likely using LangGraph or a similar framework, to manage state across the multi-step process. Critical controls include mandatory manager approval gates for high-privilege roles, real-time observability into provisioning status, and automated fallback to TOTP for exception handling. A phased rollout starts with a pilot group, validating the workflow's integration with your specific IAM APIs and helpdesk systems like ServiceNow before scaling enterprise-wide, ensuring governance and user support are prepared.

This workflow automates the repetitive, high-volume helpdesk tasks of issuing, replacing, and revoking FIDO2 security keys and passkeys. It eliminates manual provisioning tickets triggered by employee onboarding, role changes, or loss/theft reports. The operational savings come from reducing MFA reset costs by over 70% and accelerating the migration from weaker authentication factors, directly shrinking the credential-based attack surface. Implementation requires orchestrating agents between HRIS (Workday, SAP SuccessFactors), IAM (Okta, Azure AD), and endpoint management (Intune, Jamf) systems to enforce policy-based lifecycle actions.

Architecturally, the solution is built on an event-driven orchestrator (e.g., LangGraph) that ingests HR-driven lifecycle events and helpdesk tickets. Agents validate device posture, determine the appropriate authenticator type (platform vs. roaming), and execute provisioning via vendor APIs (YubiKey Manager, Microsoft Graph). Critical controls include manager approval gates for hardware shipments, automated de-provisioning upon termination, and immutable audit logs for compliance (SOX, ISO 27001). The system must handle exceptions, such as recovery workflows for lost keys, through integrated, agentic case routing to security operations.