Manual FIDO2 key and passkey management creates significant operational drag. Helpdesk teams are burdened with provisioning requests, lost-key resets, and de-provisioning delays tied to HR offboarding events. This workflow automates the entire credential lifecycle, triggered by HRIS events in Workday or SAP SuccessFactors. It orchestrates agents to validate user identity, enforce policy (e.g., role-based key type), and interface with FIDO2 server APIs like Keycloak or Azure AD for silent enrollment. The result is a 70-80% reduction in MFA-related support tickets and a faster, more secure migration away from phishable SMS or TOTP codes.




