This workflow automates the first line of tenant support by ingesting requests from chat, email, and portals. A classification agent uses NLP to categorize the issue, retrieves relevant lease and service history from systems like Salesforce or Yardi, and determines the appropriate action. This eliminates manual triage, reduces agent handling time, and ensures consistent, 24/7 response capability. The operational upside comes from deflecting routine inquiries, accelerating resolution for complex issues through better context, and freeing staff for high-value tenant interactions.




