Package management is a severe operational bottleneck, consuming 15-25 hours of staff time weekly per building in logging, notification, and retrieval assistance. This custom workflow automates the entire lifecycle from carrier arrival to resident pickup, directly converting labor costs into net operating income. The architecture integrates carrier APIs (FedEx, UPS, USPS), computer vision at package rooms for non-API carriers, resident mobile apps, and smart locker systems like Luxer One to create a touchless, auditable flow.




