This workflow automates the costly operational bottleneck of missed service appointments and reactive customer communication. By continuously tracking technician GPS via field mobility platforms like ServiceNow FSM or SAP Fieldglass, an AI agent predicts delays using traffic and job-completion data. It then proactively notifies customers through SMS or IVR with revised ETAs, directly reducing truck-roll waste, call-center inquiry volume, and customer frustration. The savings come from higher first-time completion rates and optimized technician utilization.




