This workflow automates the critical bottleneck between identifying grid risks and taking customer-facing action. After drones capture imagery of lines and vegetation, AI agents analyze the data to pinpoint properties where encroachment or damage poses an immediate threat. The system then generates personalized communications—recommending tree trimming or outlining repair schedules—and routes customer inquiries, turning inspection data into proactive risk mitigation. This eliminates manual review and notification delays, directly reducing wildfire and outage risk while improving customer satisfaction through transparent, timely communication.




