This workflow automates the high-latency, manual coordination between ITIL-driven service management and network DevOps teams. It eliminates the bottleneck of translating a ServiceNow change request (RFC) into specific CLI commands, scheduling, and post-change validation. The operational upside comes from slashing change lead times from days to minutes, reducing human error, and providing full auditability within the ITSM system of record, which is critical for regulated environments.




