This workflow automates the assignment of maintenance technicians to unplanned events, a critical bottleneck in hyper-personalized production where any line stoppage disrupts low-volume, high-mix schedules. It eliminates manual coordination delays by evaluating real-time signals—technician GPS, skill certifications, active workload, and parts availability—against the work order's requirements. The operational upside is measured in reduced mean-time-to-repair (MTTR), protecting line utilization and preventing costly delays to custom order fulfillment.




