This workflow automates the high-stakes, error-prone process of manual incident reporting. When a staff member logs a security, safety, or guest incident via a mobile app, an orchestrated agent guides them through a structured, context-aware interview. This replaces fragmented notes and delayed paperwork, capturing precise details, timestamps, and required data fields at the point of occurrence. The operational upside is a 60-80% reduction in report completion time and the elimination of inconsistent narratives that create legal and insurance vulnerabilities.




