This workflow automates the high-touch, time-consuming process of handling guest requests for decorations, dietary needs, or special amenities. It eliminates manual back-and-forth between front desk, housekeeping, and F&B by using an AI agent to evaluate request feasibility against PMS and POS systems, negotiate any associated fees, and generate work orders. The operational upside comes from reducing response time from hours to seconds, standardizing upsell pricing, and preventing service gaps that damage guest satisfaction and online reputation.




