Global game studios face a critical bottleneck: player support tickets for quests, items, and mechanics spike at launch, overwhelming teams with repetitive, lore-specific queries. A custom AI agentic workflow automates this by deploying a lore-aware chatbot that provides instant, accurate answers in the player's language. The operational upside comes from deflecting 30-50% of tier-1 tickets, reducing support labor costs, and improving player retention through faster, more immersive resolution. This requires integrating live game state, a centralized lore knowledge graph, and multilingual LLM orchestration within strict latency and accuracy guardrails.




