During major outages, utility account managers are overwhelmed manually calling critical facilities like hospitals and shelters with restoration estimates. This bottleneck delays vital information, strains public safety partnerships, and risks non-compliance with regulatory mandates for critical care customer communication. A custom agentic workflow automates this high-touch channel by ingesting live SCADA, OMS, and crew dispatch data to generate and deliver facility-specific status updates, freeing account managers for strategic crisis coordination while ensuring reliable, auditable communication.




