Reverse logistics is a $800B operational burden, dominated by manual customer service, inconsistent disposition decisions, and delayed financial reconciliation. A custom multi-agent system automates this workflow end-to-end: qualifying returns via conversational AI, issuing RMAs, determining optimal disposition (refund, repair, resell), and orchestrating carrier pickup. The architecture connects customer-facing agents to core ERP, OMS, and 3PL systems, transforming a cost center into a value-recovery engine by slashing labor and accelerating asset turnaround.




