Scheduling a furniture or appliance return is a high-touch, high-cost bottleneck. Manual agents juggle carrier availability, customer time windows, zip-code serviceability, and truck capacity—a process that consumes hours, delays refunds, and inflates reverse logistics cost by 30-50%. This workflow automates that entire coordination layer. By ingesting the return authorization, it autonomously queries carrier APIs (FedEx Freight, UPS Supply Chain, dedicated fleets), evaluates cost and SLA trade-offs, and books the optimal pickup—transforming a multi-hour manual task into a sub-minute system transaction with immediate customer confirmation.




