A custom Automated Returns Authorization workflow eliminates the manual bottleneck where service agents manually validate eligibility against policy documents, order history, and customer data. By integrating directly with your OMS (e.g., Salesforce Commerce Cloud, SAP S/4HANA), CRM, and business rules engine, an AI orchestrator can instantly assess return requests against complex rules—like time windows, product condition descriptions, and past behavior—freeing agents for high-value exceptions and improving customer satisfaction through immediate resolution.




